| Audience | This Briefing is suitable for business leaders/owners and senior executives who have a need to understand cost measurement and optimisation of technology within their organisation. It is also suitable for personnel who are tasked with technology management or technology-enabled service delivery e.g. CIOs, CTOs, CFOs, IT Managers/Directors and Customer Service Managers/Directors. |
| Objectives | On completion of this Briefing, delegates will:
- Have an appreciation of what TCO is and of how it should be approached in an organisation
- Be aware of how and where to identify technology costs beyond IT budget and spending records.
- Be aware of how to optimise existing technology-enabled services, with an emphasis on both efficiency and effectiveness.
- Be aware of the approaches required to gain both in the long and short term:
- Operational: Can be implemented immediately with measurable cost savings.
- Tactical: Can be implemented in the short term with measurable cost saving for the next quarter.
- Strategic: Changes in approach and practices that will delivery measurable cost saving over time. |
