Resolving Conflict One day course Download as Word Document [57KB] To book your place on this course, click here.          Objective and Aim This intensive 1-day course is suitable for anyone who needs to learn the essential skills of conflict resolution Each attendee will learn improved ways of addressing and resolving conflict. At the end of the course each attendee will identify two things that s/he is going to do immediately to resolve conflict Duration One day          Course Content:          Introduction Conflict will always exist - examples The 2 types of conflict Situation conflict – positive, argumentative, idea generating Personal conflict – negative, personal, bitter, divisive Differences between diversity, culture and conflict Personal Conflict Why managers are temped to avoid conflict situations Why ‘leave them to sort it out’ - does not sort it out Why unresolved conflict tends to escalate Why fighting, yielding and avoiding do not work We cannot eliminate conflict – we can manage conflict Resolving Conflict The secret to conflict resolution – nip in bud Using the DRIVE model to resolve conflict Affect of conflict on careers Using the 4 Rs to confirm conflict resolution Arranging individual meetings with conflictees Arranging joint meeting with conflictees Obtaining agreement and following it up Mediation and Arbitration Why mediation is a high growth industry Mediation versus court cases ADR (alternative dispute resolution) Use of mediation in Ireland How mediators resolve conflict Difference between mediation and arbitration Future of Conflict Management Why conflict is forecast to increase Employers using ICMS (informal conflict management system) Appointment of ICMS contacts Increasing use of in-house mediation Using coaching skills to curtail conflict Closure top of page                   › Home                   › Our Services                   › Briefings & Courses          › Project Management & Risk Management Series › IT Governance & Service Management Series › Quality Management Series › Management and Personal Skills Series › Convergence Applications Series › Wireless & Mobility Series › Communications Series › Software Strategy & Architecture Series › IT Security Series › Software Development Services › Implementation Services          › Client Testimonials                   › Contact Us                   › Jobs                   › Biographies                   › Mission                   › Book Online                   › Useful Links                          › Popular Topics        › Learning Technologies Briefing › Business Process Improvement › MSP™ Managing Successful Programmes › Six Sigma Green Belt Certificate course › Six Sigma Black Belt Certificate course › ITIL® V3 Foundation Certificate course › ITIL® Managers Certificate course › Principles of Project Management › Prince2® Foundation › Prince2® Practitioner › Agile Projects using the Spring Framework › Next Generation Networks - Wired & Wireless › Working with Microsoft Visio › Virtualisation Introduction › Emerging Information Security Threats & Solutions › Fundamentals of Networking › Justifying IT Investments – Building a Business Case › Controlling Software Assets › IT Projects - for Business Management › Enterprise Mobility - Realising the Potential › IT Governance & Portfolio Management › Strategic Outsourcing › MS Project course › Managing Project Risk › Prince2® Overview › Enterprise Java Architecture Overview › VOIP - Planning, Implementing and Profiting from VOIP › Emerging Wireless Technologies to 2010 › EPM - The Business Benefits › Digital Media over IP › Computer Forensics › How to Optimise your Communications Network › The Importance of Biometric Identification › Change Management › Disaster Recovery Planning and Business Continuity Management › Emerging ICT for Competitive Advantage › Enterprise Application Integration › IT Infrastructure Library (ITIL) Overview › Managing Information Risk › Microsoft .NET Framework › Open Source Software & Linux › Project Management Good Practice › Radio Frequency Identification (RFID) › Technology Total Cost of Ownership Identification & Reduction › Wireless Goes Mobile (WiMAX) › Ethical Hacking › IT Security - Intro to ISO17799 › Knowledge Management - Profit from Intellectual Capital

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