| Background: | People are all different and managing people requires a diverse set of skills. Most people managers do not have an opportunity to attend formal training in these people skills. Managers usually learn through successes and failures that they personally experience.
This class is a chance to learn people management skills in a collaborative group environment. This course presents situational scenarios.
The topics range from conflict resolution to delegation and creating high performance teams. For each topic, a story is introduced that highlights the topic in a real-world scenario. Each scenario is read and discussed by student teams. The teams then compare notes as a group to come up with a consensus on the best way (or ways) to respond to each situation.
This leads to a great collaborative solution that each attendee can apply in a similar situation in the future. |
| Audience | People Managers
Senior Professionals
Individuals seeking knowledge on how to manage people |
| Session Topics | · Understand Conflicts, root cause (s) and conflict resolution techniques
· Utilize techniques to Motivate individuals and teams
· Exercise effective Communication techniques
· Apply Leadership skills to influence team behavior
· Coach and Mentor your staff for improved Performance
· Successfully implement Organization changes
· Address sensitive Ethical and moral issues
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