| Purpose: | The ‘Learning to Mediate Disputes’ is a theory and practise based course that gives attendees the skills to better understand conflicts / disputes and give them practical mediation skills with which to attempt to resolve disputes |
| Suitable for: | This course is aimed at senior executives, managers and HR executives who need to professionally deal with workplace and other disputes |
| Course Objectives: | On completion of this course, attendees / learners will better understand conflict and will
- Have practised being a disputant
- Have practised mediating a dispute
- Will know the classic Mediation Model for resolving conflicts
- Will understand various types and uses of mediation
- Will understand when to use mediation, arbitration & litigation
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