| Description: | Are you an IT professional moving into a training role for the first time? Would you like to improve the effectiveness of the training you provide to your business users? You will want to efficiently develop and provide training that is engaging, memorable and effective in improving the performance of your end users.
This course provides an opportunity for IT professionals to develop and improve your training skills in a challenging, supportive and inspiring environment
|
| Suitable for: | IT professionals whose role involves design and or delivery of training programmes.
|
| Benefits: | * Gain a structured methodology for creating consistent training courses & lesson plans
* Develop creative ideas for your own training programmes
* Increased confidence in conducting training
* Techniques for maximising participation and learning
* Tools for measuring the effectiveness of training
|
| Before the Training: | Communicate with the Course Presenter in order to confirm your training needs, background and areas of interest. Learners will decide on a topic on which they can train others during a 10-minute practice session.
|
| During the Training: | IT professionals will learn and practice ideas, methods and structured techniques for designing, developing and delivering training.
Throughout the course, you will be challenged to find ways to apply these techniques and methods to the training you will be carrying out on the job.
You will practice training in a series of mock sessions.
|
| After the Training: | Participants can view recordings of their practice sessions again and use them, in conjunction with their handouts, to develop and improve their training design and delivery.
Follow-on coaching sessions are also available if required.
|
| Course Content: | UNDERSTANDING LEARNING
* Stages of learning
* The learning curve
* Creating the right physical environment
* Creating the right psychological environment
* Types of learner
TRAINING DESIGN
* A structured methodology for developing training
* Creating learning objectives
* Knowing your learners
* Creating a course outline and lesson plans
* Compiling training materials
MAXIMISING PARTICIPATION AND LEARNING
* Involving the learner
* Encouraging questions
* Ensuring training is relevant
* Techniques for delivering “dry” topics
* Reinforcing learning
* Training activities that involve the learner:
• Group work
• Case study
• Role-play
• Discussion
• Problem solving
• Independent learning
CONDUCTING TRAINING SESSIONS
* Group training and one-to-one training
* Effective use of visual and training aids
* Giving clear explanations
* Encouraging and dealing with questions
* Maintaining focus and energy levels
* Giving and receiving feedback
* Learner behaviour:
• learners, vacationers & prisoners
• negativity & cynicism
• dominating
• rambling
• inattention
TRAINING EVALUATION
* Kirkpatrick’s four levels of evaluation
* Measuring performance at all four levels
* Course improvement
|
